Job Title: VTC Technician
Location: Richmond, VA or Fort Belvoir, VA or Columbus, OH (on site at either location)
Clearance: Top Secret
Certifications: CCNA and CompTIA Security+
Summary: BEAT is seeking a motivated VTC Technician to support critical communications and collaboration services. The successful candidate will have experience with video teleconferencing technologies, strong customer service skills, and a background supporting government or DoD environments. This position requires on-site support and close collaboration with end users and technical teams
Requirements:
- Serve as the Video Teleconference (VTC) Lead, providing day-to-day guidance and support to VTC Administrators.
- Oversee VTC operations and ensure timely resolution of service issues and customer requests.
- Act as the primary point of contact for SBC/CUBE and E911 operational support and issue coordination.
- Monitor system performance, validate troubleshooting efforts, and ensure issues are properly documented and escalated when needed.
- Coordinate with engineering teams to support maintenance, testing, and service improvements.
- Review operational activities to ensure compliance with established procedures and security requirements.
- Maintain system health, service availability, and operational readiness across VTC environments.
- Prepare operational reports, track performance metrics, and maintain accurate documentation.
- Support audits, policy compliance efforts, and quality assurance initiatives.
- Provide on-the-job training, mentorship, and technical guidance to junior VTC personnel.
- Enforce standard operating procedures (SOPs) and support change management activities.
- Serve as the decision-maker for VTC services and customer support activities.