Ability to obtain a U.S. government Public Trust Security Clearance
4 years of experience in human centered design, service design, and/or customer experience design
Current portfolio demonstrating ideology, methods, tools, skills, and craft
Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writingstories and story pointing
Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
A natural curiosity for solving problems coupled with strong analytical skills
A collaborative nature with excellent written communication and presentation skills
Experience working in a project-based environment
Degree or equivalent experience in HCD, and/or service design
Preferred:
Previous work experience in or with the federal government