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SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365.
Roles and Responsibilities:
- Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
- Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
- Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
- Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
- Creates tickets within the Remedy IT Service Management (ITSM) tool.
- Troubleshoots and repairs end user devices.
- Installs and troubleshoots software.
- Re-images hardware.
- Performs shared file access maintenance.
- Maintains accounts.
- Creates tokens.
- Resets CAC/Token pins.
- Maintains local registration authority capabilities.
- Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group.
- Escalates tickets to other IT support groups and/or vendor support staff.
- Active DoD TS/SCI clearance.
- DoD 8570 IAT II Certification.
- 6 years experience with a High School Diploma; OR 4 years of experience with an AS/AA; or 2 years of experience with a BS/BA.
Job ID
2613365
Security Clearance
TS/SCI
About SAIC
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions.