If you love the pursuit of excellence and are inspired by the challenges that come through driving innovation that impacts how the world lives, works and plays, then we invite you to learn more about Microsoft Operations and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognises and rewards great work. We make doing business with Microsoft easy. 

Field & Scale Operations, which sits within Microsoft Business Operations, provides operations support for Microsoft customers, sellers and partners to accelerate business outcomes across Microsoft’s commercial businesses. We are accountable for designing and executing scalable operational services across the customer lifecycle. We deliver process efficiency, timeliness, quality and compliance, while enabling an exceptional customer and seller experience. 

As an Operations organisation, we aim to make doing business with Microsoft easy. As a member of our team, the Operations Deal Manager will coordinate and manage EMEA business-critical revenue processing functions. Our goal is to ensure consistent, repeatable processes on a global level while displaying customer experience skills to our internal and external clients. You will be joining a team focused on results, working together to solve problems, and committed to developing people. 

The Operations Deal Manager (ODM) role: Acts as a trusted advisor, enabling compliant deal management to maximize revenue realization.  You will do this by managing a critical deal pipeline, providing insights on complexity, volume, and arrival with a focus on de-risking deals to enable on time and accurate processing. The team partners with field sales, commercial solutions team, partner facing community and transact services. The Operations Deal Manager consults on multimillion transformational deals to help shape the future of new contract, billing, and other capabilities, ensuring that the processes are managed in a compliant and efficient manner. This role is accountable for driving operational excellence across Sales and Operations through the identification and creation of solutions to solve deficiencies, improve performance and maximize revenue. The successful candidate will be able to influence their business group priorities by acting as a facilitator between teams including business groups such as Legal and Corporate Affairs, Contracts and Negotiations, Credit and Collections, Finance and Processing. 

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realise our shared goals. Each day, we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Deal Advisory and Management: Enable an efficient end-to-end deal advisory engine through ODMs by unblocking and de-risking vital operational touchpoints. Engage sales teams through the deal maturity cycle, executing upstream steps to influence and shape deal construct to enable transformational deals. Engage across organisations to resolve complex deal issues, as needed. Enable clear and concise communications to senior Field and Operations leadership. 

• Market Understanding and Amplifying the Voice of Operations: Maintain a clear view of what is critical to success for Microsoft EMEA markets, evolving strategies to adapt by understanding customer and business trends. Amplify the voice of Operations to field leadership, and bring field leadership priorities back to Operations leadership on how Operations is enabling, or needs to unblock, issues in each market, in close partnership with Field Operations Managers where needed. 

• Quarterly Planning and Execution: Establish and maintain a disciplined planning and execution rhythm for ODM scope each quarter, in advance of the quarter, with the full team aligned and clear on their role to deliver. 

• Close Management: Engage, enable and sustain a tight fiscal close review rhythm with sales leadership across markets to maintain focus on critical business deals, deal construct shaping, arrival and processing; ensure deal volumes are timely and valid; enable efficient processing through Operations process steps; and support rich and focused communications from ODM to sales teams. 

The ideal candidate will be comfortable working in a highly matrixed, multinational organisation. They will exhibit outstanding people management, organisational, planning, communication, judgement and negotiation skills. They will use data and analytics to drive performance insights and improvements, and will demonstrate a solid customer and compliance focus.