SO
72 help desk lead jobs found
Refine Search
Security Clearance
State
City
Arlington
(7)
Hybrid
(7)
Austin
(4)
Alexandria
(3)
Woburn
(3)
Camp Springs
(2)
Cedar Rapids
(2)
Herndon
(2)
Kansas City
(2)
Long Beach
(2)
McLean
(2)
Norfolk
(2)
Quincy
(2)
Remote
(2)
San Diego
(2)
Springfield
(2)
Washington
(2)
Albuquerque
(1)
Andover
(1)
Aurora
(1)
Beavercreek
(1)
Binghamton
(1)
Camarillo
(1)
Chesapeake
(1)
Colorado Springs
(1)
Columbia
(1)
Costa Mesa
(1)
Dayton
(1)
Doral
(1)
Fairbanks
(1)
Fort Bliss
(1)
Fort Meade
(1)
Honolulu
(1)
Houston
(1)
Junior
(1)
Littleton
(1)
Lone Tree
(1)
Martinsburg
(1)
McConnell Air Force Base
(1)
Miami
(1)
Newington
(1)
Newport News
(1)
Panama City Beach
(1)
Richardson
(1)
Rockville
(1)
Tewksbury
(1)
Tysons
(1)
Company Name
Serco
(13)
STR
(6)
RTX
(6)
Saronic Technologies
(6)
SAIC
(3)
Leidos
(3)
Anduril Industries
(3)
GDIT
(3)
MANTECH
(3)
Chenega Corporation
(3)
Prescient Edge
(2)
Chickasaw Nation Industries
(2)
Rocket Lab
(2)
Peraton
(2)
Sierra Nevada Corporation
(2)
Deloitte
(1)
Amentum
(1)
Lockheed Martin
(1)
Caribou Thunder
(1)
The Swift Group
(1)
Booz Allen Hamilton
(1)
Trace Systems
(1)
Saalex
(1)
SOSi
(1)
Prism Inc
(1)
Human IT
(1)
GovCIO
(1)
CAE USA Inc.
(1)
PE
CC
CU
PE
AI
MA
GD
Se
GC
TS
ST
ST
ST
ST
Le
Minimum Requirements
- Active TS-SCI Clearance.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or
- five (5) years of equivalent experience in IT service management.
- Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
- Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
- Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
- Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
- Strong customer service, team leadership, and incident resolution skills are required.
Preferred Qualifications
- Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A .
Job ID
3743990013881446|loc1
Security Clearance
TS/SCI
About SOSi