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User Support Specialist

Base-2 Solutions
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Bethesda, MD, USA
Oct 01, 2026
Position Summary Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an Open Source Intelligence (OSINT) platform. The role supports Intelligence Community users in searching and retrieving relevant data to aid intelligence analysis and operations, collaborating with team members and customers to develop outcome-based approaches. Essential Duties and
    • Become a power user of the POSTMAN platform to support discovery of critical intelligence insights.
    • Collaborate proactively with team members, customer staff, and Intelligence Community users to understand
    • Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer engagement.
    • Build professional relationships to enable use of novel technologies and tradecraft for intelligence product development.
    • Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
    • Create training and familiarization materials to support users of the POSTMAN platform.
    • Document and communicate user
requirements to development teams.
  • Collect and analyze metrics to refine user engagements and improve data discovery. Required
Qualifications
  • A Bachelor's Degree and minimum 4 years of related
experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor's Degree.
  • Experience working with Intelligence Community and Law Enforcement Agencies.
•
    • Ability to perform well in a dynamic, fast-paced environment.
    • Enthusiasm for solving complex problems to support real-world National Security missions.
    • Ability to work directly with teammates and customers to understand
    • Self-motivated, creative, and organized.
    • Ability to clarify and accomplish tasks on time under limited supervision.
    • Exercise good professional judgment to build relationships and resolve problems.
    • Excellent written and verbal communication
skills. Preferred Qualifications
  • Experience providing technical training for Intelligence Community tools or technologies.
  • Experience using Elasticsearch/Kibana or data visualization software such as Tableau, ArcGIS, or Analyst Notebook.
  • Data analytics
experience.
  • Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
  • Experience working issues related to Russia, China, Iran, and North Korea.
  • High proficiency with Microsoft Office products, SharePoint, and Atlassian products (Jira and Confluence). Required
Education and Experience Equivalency
  • Bachelor's Degree with Minimum 4 years of related
experience working with, or as, an all-source intelligence analyst.
  • No Bachelor's Degree with Additional, directly related
experience as a military intelligence analyst may be considered in lieu of Bachelor's Degree. Required Certifications
  • None specified. Required Security
Clearance
  • Active Top Secret/SCI

Job ID

4404

Security Clearance

TS/SCI
About Base-2 Solutions
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