Job Description

Education and Background

• Bachelor’s degree in management information systems, Computer Science, Engineering, or a related technical field (e.g., Information Technology, Networking and Telecommunications) with 5+ years of experience performing network engineering or 8+ years of network engineering experience without a bachelor’s degree.
• Minimum of five (5) years of verifiable network engineering experience supporting a large, complex Federal agency.
• Strong knowledge of networking protocols, such as TCP/IP, BGP, OSPF, EIGRP, MPLS, VPNs and VLANs.
• Expertise and experience with Cisco technology and Firewall technologies 

Years of Experience

Required Skills

• Network Engineering & Maintenance: Configure, deploy, and support enterprise-grade switches, routers, firewalls, VPN gateways, adhere to logging baselines and load balancers across DHS operational environments.
• Troubleshooting & Incident Management: Provide Tier 2/Tier 3 escalation support for network outages, circuit degradations, and performance issues; conduct root cause analyses (RCA) and coordinate vendor support.
• Architecture & Upgrades: Support the planning, installation, and cutover of network hardware upgrades, SD-WAN transitions, cloud interconnects (AWS/Azure/GCP), remote field sites and infrastructure modernization.
• Documentation & Asset Management: Maintain accurate network diagrams (Visio), topology maps, inventory databases, standard operating procedures (SOPs), and change control tickets (ServiceNow/Remedy).
• Support On-Call & Escalation Management: support 24/7/365 on-call rotation readiness to respond to Tier 2/3 critical network incidents within SLA limits, driving root cause identification and coordinating cross-functional escalation pathways. Project Support:
• Partner with program and project managers to align network engineering deliverables, milestone schedules, and resource planning with enterprise project objectives.
• Scheduled and Adhoc Travel: Ability to travel within the United States either on short notice or scheduled, up to 35% of the time. 
• Critical and Problem solving skills, ability to work independently. 

Preferred Skills

• Intermediate skills in 3 or more of the following
• Cisco SD-WAN
• Cisco Hyperflex
• Cisco StealthWatch
• Cisco Application Centric Infrastructure
• Palo Alto Firewalls
• Willing to be cross trained in the above technologies,
• Previous CBP BI within the past 4 years highly desired.
• Active Industry certifications, such as CCNA, CCNP (routing and switching), and/or JNCIP are desired. 

Working Conditions

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy.Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded.Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager.Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven.Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.