Desktop Administrator The Opportunity: Your combination of people

skills and system administrator knowledge makes you the team hero, solving one problem after another. What if you could use those

skills to improve the technology supporting the Department of Navy? We're looking for a system administrator to serve as a team lead and intermediary between the Computer Support Team and upper management to help articulate assignments, plan work, train or arrange training for personnel, and provide input to the supervisor on performance management and personnel administration functions. As a system administrator on our team, you'll help lead troubleshooting efforts, mentor junior computer support specialists, manage escalated technical problems, improve support processes, and maintain documentation. In this role, you will configure, deploy, and troubleshoot Microsoft desktop operating systems, productivity applications, and defense tools, and work with Microsoft Active Directory account management and permissions. You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission critical network. Your communication

skills will come in handy as you turn metrics into information and articulate their meaning. This is an opportunity to gain

experience organizing, configuring, and troubleshooting IT equipment such as desktops, thin clients, laptops, tablets, printers, copiers, and scanners, installing, upgrading, supporting, and troubleshooting authorized or standard desktop applications such as Windows OS and Microsoft Office, and building and deploying workstations and mobile clients using Windows Deployment Services (WDS), Microsoft Deployment Toolkit (MDT), and Microsoft Configuration Manager (MECM) 2 years of

experience providing second tier support to Help Desk, including adjustments and fixes for installed software 2 years of

experience customizing desktop hardware to meet user specifications and site standards, including constructing, testing, and installing customized configurations depending on various operating systems and platforms, and assessing network issues, including switches, network encryptors, connectivity, and firmware updates such as replacing network switches and networking devices 2 years of

experience administering Active Directory to create, modify, and delete user accounts, implementing and troubleshooting Group Policy objects to manage user and computer settings, adding, disabling, and removing users, verifying permissions, and adding or removing hardware assets 2 years of

experience maintaining network printers, securing computers, and evaluating and replacing computer components such as memory, hard drive, and optical drives 2 years of

experience performing regular security audits and vulnerability assessments of hardware and software using STIG Manager, ACAS, and Eval STIG, to ensure compliance with DoD Security Technical Implementation Guides (STIGs), vendor hardening guides, or industry standards Ability to maintain custom images with the latest updates and security policies Secret

Experience collaborating with government staff, other contractors, and external IT partners to deliver innovative and effective IT solutions to business and mission challenges

Experience creating, escalating, and resolving IT Help Desk tickets using a ticketing application

Experience creating and documenting IT standard operating procedures

Experience supporting web applications, and documenting technical processes or troubleshooting steps Knowledge of PowerShell or other scripting tools to automate tasks Ability to learn and apply technical research to solve problems Ability to collaborate in a team setting Possession of excellent problem solving and troubleshooting

skills Possession of excellent verbal and written communication

skills, including communicating clearly with teammates and leadership

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility

clearance is required.

• Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well being. Our offerings include health, life, disability, financial, and retirement

benefits, as well as paid leave, professional development, tuition assistance, work life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full time and part time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health

benefits. We encourage you to learn more

about our total

Benefits page.

benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility. If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. Commitment to Non Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Note: Microsoft Internet Explorer is not fully compatible with Workday and users may

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About Booz Allen Hamilton Booz Allen is an advanced technology company delivering outcomes with speed for America's most critical defense, civil, and national security priorities. We build technology solutions using AI, cyber, and other cutting edge technologies to advance and protect the nation and its citizens. By focusing on outcomes, we enable our people, clients, and their missions to succeed

• accelerating the nation to realize our purpose: Empower People to Change the World®. Commitment to Non Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Know Your Rights Poster Accommodations If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Booz Allen Help Desk by calling 1 877 927 8278 or sending an email to helpdesk@bah.com. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. Data Privacy For more information on how Booz Allen uses your information, please see our Careers Privacy Policy.