Purpose and Scope:

• The Operations Customer Liaison reports directly to the PACAF GPMS Operations/Production Manager which serves as direct liaison between Program Management and Government counterparts and customers to ensure full execution of all Amentum GPMS Program requirements. The position will also be responsible for the creation and management of the integration of all independent parts of the process at the PMO level.  Will assist in the synchronization of all operations, exercises, and taskings prior to and following completion.  Coordinates and develops briefs, letters, and reports as directed by the Operations/Production Manager or Deputy Program Manager. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO  9001 Quality Management System (QMS). 

Essential Responsibilities:

• Receives, assigns, coordinates and tracks incoming and outgoing correspondence and taskings from Amentum and the customer.  
• Responsible for overseeing GPMS Tasking’s from AMIC, the Prepositioned WRM Office (PWMO), the Command War Reserve Materiel Officer (CWRMO) and Contract Officer Representative. 
• Solicits, manages, tracks and reports customer satisfaction surveys related to GPMS taskings.
• Communicates with the Amentum Contracts Liaison Officer at PACAF as well as AMIC and Prepositioned WRM Offices as necessary to resolve GPMS tasking issues/concerns. 
• Conducts and coordinates Contract Deliverables, ensuring all sites are complaint and reports are turned in on time
• Identifies and implements innovative business solutions that enhance the program’s ability to communicate effectively.  
• Responsible for ensuring all correspondence from Program Management is clear, concise and articulate. 
• Responsible for development and management of key performance metrics as assigned. 
• Coordinate inputs from GPMS Sites, Functional Managers and other concerned parties for ROM as requested by the USG. 
• Act as Point of Contact (POC) with site teams throughout the planning, preparation and  implementation of cargo movements.
• Coordinate with TMO staff on transportation issues. 
• Maintain database for determination of trends, metrics, and future planning.  
• Act as POC with the USG for resolution of problems and questions. 
• Analyzes WRM reports, validates and monitors WRM deficiencies and reports to site lead.
• Assists in maintaining oversight on program processes to ensure completion of tasking and projects according to contract, corporate and program deadlines.
• Performs other duties as assigned.

Minimum Position Knowledge, Skills, and Abilities Required:

• Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs.
• Knowledge in project management.

• Minimum of two years’ field-based work experience with the War Reserve Materiel Program preferred.

• 2 years of experience at PACAF, Indo-Pacific, MAJCOM or similar military service higher headquarters.
• 5 years of experience in logistics or maintenance management preferred.
• Skill in problem solving, mediating between contending parties or groups and performing under stressful situations.
• Skill in negotiating; exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Deliberate and Crisis action planning experience desired.
• Must have authorization to work in host country.
• Must possess a valid driver’s license
• Must be able to travel both domestically and internationally as mission requires.

Required Baseline Education:

• High School diploma or equivalent required. 
• Associate’s degree in associated discipline, two years’ experience in related field may be substituted for each year of college.
• Project management experience preferred

• Must be eligible to obtain and maintain a US Secret Security Clearance

Work Environment, Physical Demands, and Mental Demands:

• Works in normal office environment.
• Light to moderate lifting as required carried out in an office environment
• Ability to travel domestically and internationally.

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.