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Senior Service Designer

Steampunk
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Jul 22, 2026

Qualifications 

  • Ability to obtain a U.S. government Public Trust Security Clearance 
  • 6 years of experience in human centered design, service design, and/or customer experience design 
  • Current portfolio demonstrating ideology, methods, tools, skills, and craft 
  • Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints 
  • Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems 
  • Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing 
  • Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart  
  • Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome  
  • Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers 
  • A natural curiosity for solving problems coupled with strong analytical skills  
  • A collaborative nature with excellent written communication and presentation skills  
  • Experience working in a project-based environment  
  • Degree or equivalent experience in HCD, and/or service design   

 

Bonus Points 

  • Previous work experience in or with the federal government 
  • Previous work experience as a consultant 

 

Job ID

7906

Security Clearance

Public Trust
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