We are looking for a Unified Communication and Collaboration Specialist to assist our client with providing Tier I-III support to a global, enterprise environment for their Enterprise Collaboration System (ECS).  The successful candidate will assist the client with maintaining end-to-end converged IP communication services across the Government Enterprise Network.

They will support an enterprise UC architecture that provides secure VoIP networks, Session Initiation Protocol (SIP), Skinny Call Control Protocol (SCCP) and H.323 protocols. The technologies supporting VoIP support include Windows Server, LINUX operating systems, Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Smart Software Manager, Session border Controllers and Cisco Jabber.

DUTIES:

The successful candidate will be required to have the experience and skills to complete the below tasks:

• Support the UC architecture including identifying and resolving enterprise level issues/outages, implementing complex call routing schemes, securing VoIP configurations, both classified and unclassified in accordance with DISA STIGs, configuring logging, firewall traversal, performing upgrades and patches, and troubleshooting.
• Conduct Change, Incident, Service Request, Problem, Configuration, and Asset Management per client SOPs in order to provide technical end user and core service support. Change Incident and Service Request Management constitutes primary effort and requires the ability to establish and maintain constructive, positive relationships with representatives of the client’s customer base, Defense Information’s Systems Agency, and other supporting personnel.
• Conduct and document monthly ECS  Network Architecture Reviews, as detailed in client SOPs to identify security vulnerabilities, security incidents and conduct appropriate actions to report identified issues and recommend corrective action to the ECS designated client POCs.
• Provide network documentation to support accreditation, auditing and operations per DoD 8510.01 and client SOPs.
• Review and identify network traffic statistics, equipment, and configurations to provide utilization, capacity, optimization and security reports.
• Coordinate and work with DoD and government partners to ensure voice and video communication capabilities across organizations.

• Implement QoS strategies in the local and enterprise environments to include both strategic and tactical networks.
• Work with other defense & intelligence agencies to develop and deploy QoS policies in accordance with DISA, HQMC and client policies.

• Coordinate with other defense and intelligence agencies to develop and deploy Quality of Service (QoS) policies in accordance with Government policies. Configure all Enterprise VTC System within Government office.
• Execute upgrades and lifecycle maintenance to all UC systems planned and directed by the UC lead.
• Provide day-to-day upkeep of the directory servers including directory management, patching, and COOP/DR.